Hertz Car Sales

When I booked a vehicle, I was quoted a certain price for an economy car. When we went to pick it up, they claimed they had no economy vehicles available and proceeded to charge me an upgrade fee for every day of my rental, totaling over $300.

Fortunately, the service rep *** on 6/16 promised to make it right after we dropped it off, and *** today 7/01 did in fact refund me the monies promised. Hertz of Nanuet customer service, however, was horrible, and the female employee had a major attitude.

No ive tried to call for two weeks. Ive been on hold for over three hours.

Went up to your place of business here in Venice, Florida. They couldnt give me any answers you build me for two things. I brought My Bill up there to show them and they saw that you bill me twice. I brought the car back the same day.

Im very disappointed in your customer service.

Im thinking about going elsewhere. I am a gold card holder.

I was billed twice for a car a brought back the same day Ive been on hold for 3 hours that totaly unexceptionable Im a gold card hold I think your customer service is treatable I rent only from gusts but Im have second thoughts

Your representative was fine. Your website was terrible and impossible to maneuver. I was referred to different phone numbers to call, none of which were correct.

It is very hard for me to get in and out of the car I have rented for a week I was in a accident and totaled my car and I am payment ng out of pocket for this rental I called and have been waiting fro 4;hours for the place to call back now they are closed till monday and I am not happy with that at all

Thank you

Alcian Kay polk

I found a 2020 Nissan Rogue SL advertised on cars.com from Hertz Sales. Contacted them via both email and phone to confirm car was still available.

Agent said yes, and I made an appointment to view the car. When I got to their lot, I met the agent I spoke with, confirmed the vehicle was still available, and she brought the vehicle up for my review. As I examined the sticker on their window, which clearly stated it was a 2020 Nissan Rogue SL, it listed every amenity found on the SL model. Problem was, none of those amenities were on the vehicle.

It turns out the vehicle was not the SL model, but the S model which is $7000 cheaper and doesn't have any of those amenities. When I asked the agent where the amenities were she stated that they sometimes put amenities down that doesn't exist on their cars. When I inquired if this was indeed the SL model (as the amenities are standard on the SL model) she admitted it was not, it was the cheaper S model. In fact Hertz doesn't even carry the SL model.

She then proceeded to blame cars.com for the mistake. I told her its Hertz's car in Hertz's lot with Hertz's sticker on the window. When I got home I contacted Hertz executive committee. They too placed the blame on cars.com and suggested I speak with a sales manager to get better attention.

I explained to Hertz that had I purchased this vehicle and looked for all the amenities on their sticker and then realized they sold me a different, cheaper model it would be considered fraud.

Hertz doesn't seem to care. After I brought this complaint to their attention, they corrected the sticker information and now makes believe the whole incident never happened.