Hertz Car Sales
Hertz Car Sales Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hertz Car Sales has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Sales team.
Cons: 100 con, Non existent corporate.Recent recommendations regarding this business are as follows: "Hope that you never need to speak to the corporate office.", "Don’t rent from Hertz Help them to go out of business", "Avoid Hertz Car Sales".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hertz Car Sales has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Sales team.
Cons: 100 con, Non existent corporate.Recent recommendations regarding this business are as follows: "Hope that you never need to speak to the corporate office.", "Don’t rent from Hertz Help them to go out of business", "Avoid Hertz Car Sales".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Resolved: No one knows anything
Company fixed the issue and I have been provided with full refund. Finally issuing my GAP check directly to me.
Do not give up! Email every possible outlet that you can find to get your information to the right persons attention.
I have called countless numbers to be redirected to some random Hertz sales lot throughout California. Every person I talk to has no clue and I keep getting the "that's done on a corporate level" answer. If that's the case, why can't I speak to someone in the corporate office about this??!
It's mind-blowing how little everyone knows about how to contact the corporate office. What's even more crazy is that every number available online or provided to me by someone who works for Hertz doesn't get you through to SOMEONE in the corporate offices.
- Sales team
- Non existent corporate
Preferred solution: To know where my check is!
User's recommendation: Hope that you never need to speak to the corporate office.
Brooklyn, New York
I need to recover my member id number
Your representative was fine. Your website was terrible and impossible to maneuver. I was referred to different phone numbers to call, none of which were correct.
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Los Angeles, California
What a different. Car I am disabled and need a car that I can drive
It is very hard for me to get in and out of the car I have rented for a week I was in a accident and totaled my car and I am payment ng out of pocket for this rental I called and have been waiting fro 4;hours for the place to call back now they are closed till monday and I am not happy with that at all
Thank you
Alcian Kay polk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murphy, North Carolina
Despicable and unprofessional business
They aren’t looking out for the customers best interest.
Hertz Rental Car is an unprofessional business altogether for several reasons. When my car was totaled by another driver, their insurance company covered the rental car cost for 18 days.
My new car wasn't ready until the following Monday. I called to renew my rental yet an employee said that the insurance company was covering it for 20 day and there was nothing to worry about. This was lie. I was charged for three days instead of two making the total 227 dollars.
Not only was I over charged yet their incompetent tendencies continued yo shine.
On Monday the 28th, I returned my rental car and George the very rude, condescending, manager who easily gets confused and doesnt listen said that my funds were released that following day. This Monday I checked my bank account and there wasnt a statement clarifying that the funds had been released. I called Hertz and was immediately transferred George
. George said his documentation shows that the hold had been lifted.I asked if he could email me a copy of this statement as proof. He aggressively yelled No into my ear. I hung up and called my bank. I had enough of their unprofessionalism now.
I then called my bank and it turned out that Hertz had never held $250 dollars from my bank account in the first place. So either they are stealing my hold or their just too incompetent to operate a business professionally.
- No pros
- 100 con
Preferred solution: Idk
User's recommendation: Don’t rent from Hertz Help them to go out of business
Manvel, Texas
Deceptive, misleading advertising
I found a 2020 Nissan Rogue SL advertised on cars.com from Hertz Sales. Contacted them via both email and phone to confirm car was still available.
Agent said yes, and I made an appointment to view the car. When I got to their lot, I met the agent I spoke with, confirmed the vehicle was still available, and she brought the vehicle up for my review. As I examined the sticker on their window, which clearly stated it was a 2020 Nissan Rogue SL, it listed every amenity found on the SL model. Problem was, none of those amenities were on the vehicle.
It turns out the vehicle was not the SL model, but the S model which is $7000 cheaper and doesn't have any of those amenities. When I asked the agent where the amenities were she stated that they sometimes put amenities down that doesn't exist on their cars. When I inquired if this was indeed the SL model (as the amenities are standard on the SL model) she admitted it was not, it was the cheaper S model. In fact Hertz doesn't even carry the SL model.
She then proceeded to blame cars.com for the mistake. I told her its Hertz's car in Hertz's lot with Hertz's sticker on the window. When I got home I contacted Hertz executive committee. They too placed the blame on cars.com and suggested I speak with a sales manager to get better attention.
I explained to Hertz that had I purchased this vehicle and looked for all the amenities on their sticker and then realized they sold me a different, cheaper model it would be considered fraud.
Hertz doesn't seem to care. After I brought this complaint to their attention, they corrected the sticker information and now makes believe the whole incident never happened.
User's recommendation: Avoid Hertz Car Sales
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